TERMS OF SALE AND SERVICE

1. Introduction

These Terms of Sale and Service govern quotations, orders, custom builds, hardware sales and services provided by Alpha PC Inc. (“Alpha PC”).

In these Terms, “client,” “customer,” “you” and “your” refer to the person or organization purchasing from Alpha PC. “We,” “us” and “our” refer to Alpha PC.

By approving a quotation, placing an order, paying an invoice, authorizing work or accepting products or services, you agree to these Terms and the following policies:

• Refund, Return and Cancellation Policy;
• Shipping, Delivery and Risk of Loss Policy;
• Manufacturer Warranty, RMA and Repair Services Policy; and
• Privacy Policy.

These documents form part of the agreement between Alpha PC and the client.

An approved quotation, invoice, statement of work or written order confirmation may contain terms specific to an order. Where an order-specific term conflicts with a general policy, the more specific written term will apply, subject to applicable law.

Nothing in these Terms excludes a right or remedy that cannot lawfully be excluded.

2. Alpha PC’s Business Model

Alpha PC provides consultation, sourcing, assembly, configuration, testing and support for custom technology systems.

Our work may include gaming computers, professional workstations and business systems. We also prepare systems for demanding workloads such as artificial intelligence, research, rendering, engineering and content creation.

Many Alpha PC orders are not ordinary off-the-shelf retail transactions. They are prepared for a particular client and may involve specially sourced components, supplier commitments and technical labour that cannot be transferred to another order.

For that reason, custom builds and special-order products may become non-cancellable and non-refundable once procurement or work begins.

3. Consumer and Business Clients

A Consumer Client is an individual purchasing primarily for personal, family or household use.

A Business Client is a person or organization purchasing for commercial, professional, institutional or other business purposes.

Certain statutory protections apply only to Consumer Clients. Nothing in these Terms gives a Business Client a consumer right that does not otherwise apply to the transaction.

4. Client Requirements and Recommendations

The client is responsible for giving Alpha PC accurate and complete information about the intended use of the system.

Alpha PC’s recommendations are based on the information available when the recommendation is made. A quotation may consider the client’s expected workload, software environment, performance expectations and available budget.

The client must review the proposed specifications before approval. The client is responsible for confirming that disclosed technical requirements and requested features have been included.

Alpha PC does not guarantee compatibility with software, hardware or services that were not identified before the order was approved.

5. Quotations and Order Acceptance

A quotation is an invitation to place an order. It is not binding on Alpha PC until the quotation has been approved, the required payment has been received and Alpha PC has accepted the order.

Unless the quotation states otherwise, pricing and availability may change before acceptance. Component prices may be affected by supplier availability, currency movements and market conditions.

A quotation may expire on the date stated in the quotation. If no expiry date is stated, Alpha PC may require the quotation to be reviewed before accepting payment.

Alpha PC may require identity, payment or fraud-prevention verification before accepting or releasing an order.

6. Custom Orders and Special-Order Products

A Custom Order includes a system, configuration or service prepared according to the client’s approved requirements. An order may be custom even when it uses commercially available parts.

A Special-Order Product is hardware that Alpha PC obtains specifically for a client or does not ordinarily keep for unrestricted resale.

A custom or special-order transaction may become partially or fully non-refundable once Alpha PC purchases or reserves parts, commits to a supplier or begins technical work.

The applicable cancellation rules are described in the Refund, Return and Cancellation Policy.

7. Deposits and Payments

Alpha PC may require full payment, a deposit or milestone payments before sourcing parts or beginning work.

A deposit authorizes Alpha PC to begin the procurement and services described in the approved order. Deposits are not merely reservations that may always be withdrawn without cost.

Payments may be applied to purchased products, supplier commitments and completed labour. They may also be applied to other reasonable order costs that Alpha PC has incurred on the client’s behalf.

Unless Alpha PC agrees otherwise in writing, the full required balance must be paid and cleared before an order is released, shipped, delivered or collected.

8. Component Availability and Substitutions

Alpha PC obtains components through independent manufacturers, distributors, retailers and suppliers. Availability can change after a quotation is prepared.

If an approved component becomes unavailable, materially delayed or unsuitable, Alpha PC may recommend an alternative.

Alpha PC will request the client’s approval before making a substitution that materially changes the system’s price, principal specifications or expected performance.

Minor revisions that do not materially reduce the approved system’s functionality may be addressed through an updated order record.

A client-requested change may affect the price and completion schedule. It may also create non-recoverable supplier or restocking costs.

9. Assembly, Configuration and Testing

Alpha PC tests completed custom systems before packaging and release.

Testing may include power-on verification, configuration review and stability testing appropriate to the build. The process may also include driver review, firmware work and thermal or hardware diagnostics.

The exact testing procedure depends on the system and the services included in the order.

A system that passes testing is confirmed to have operated under Alpha PC’s test conditions at the time of testing. Testing does not guarantee that a third-party component will never fail.

Sealed standalone components may not be opened or independently tested unless the order includes that service. Alpha PC will not open or activate a product when doing so could affect its condition, resale eligibility or manufacturer terms without authorization.

10. Performance and Suitability

Alpha PC may provide performance estimates, expected specifications or benchmark information to help the client evaluate a system.

Unless a particular result is expressly guaranteed in writing, performance information is an estimate rather than a guarantee. Actual results depend on the client’s software, settings and workload. Environmental conditions and third-party updates may also affect performance.

For business, artificial intelligence and professional systems, the client remains responsible for validating the completed system in the client’s production environment.

Alpha PC does not guarantee a particular commercial result, research outcome or level of revenue. We also do not guarantee compatibility with every future version of third-party software.

11. Shipping and Release

Shipping, local delivery, collection and transportation risk are governed by the Shipping, Delivery and Risk of Loss Policy.

For orders shipped by an independent carrier, Alpha PC’s physical custody ends when the order is released to the carrier.

Additional Shipping Coverage is not automatically included unless it appears on the quotation or invoice. The client is responsible for asking about available coverage before shipment.

12. Manufacturer Warranties and Repairs

Manufacturer warranties, post-release component failures, RMA assistance and repair services are governed by the Manufacturer Warranty, RMA and Repair Services Policy.

Alpha PC does not provide a blanket warranty covering every component for a single uniform period. Brand-new components may carry separate manufacturer or distributor warranties, and those warranties vary between parts.

Manufacturer warranty coverage does not automatically include Alpha PC’s diagnostic, administrative or repair labour.

13. Client-Provided Parts

A client-provided part is hardware that Alpha PC did not purchase as part of the order.

The client is responsible for the ownership, authenticity and condition of client-provided hardware. The client is also responsible for confirming that any required licences or warranty rights are transferable.

Alpha PC does not provide a parts warranty for client-provided equipment.

Alpha PC remains responsible for its own workmanship to the extent required by the agreement and applicable law. However, it does not guarantee that a client-provided component will be compatible, reliable or free from hidden defects.

If client-provided hardware causes instability or delay, additional diagnostic and corrective work will be chargeable.

14. Software, Accounts and Licences

Where included in the order, Alpha PC may install an operating system, drivers and baseline software.

The client remains responsible for software licences, subscriptions and account credentials that the client supplies. The client must ensure that all software and data used with the system are lawful.

Alpha PC is not responsible for a later problem caused by client-installed software or unauthorized modifications. The same applies to malware, account restrictions and software changes made after release.

Activated software and issued licence keys are generally non-refundable.

15. Data and Backups

The client must maintain a current backup before sending a system or storage device to Alpha PC.

Diagnosis and repair can expose pre-existing corruption or hardware failure even where reasonable care is used. Alpha PC does not guarantee that data will remain accessible unless data protection or recovery is expressly included in the service.

Alpha PC is not responsible for data loss caused by a pre-existing failure, malware or an inadequate client backup.

Nothing in this section excludes responsibility that cannot lawfully be excluded.

16. Service Estimates and Additional Work

A diagnostic fee covers the assessment described when the service is authorized. It does not automatically include the cost of completing every possible repair.

If Alpha PC identifies additional work, Alpha PC may provide an estimate or request approval before proceeding.

An estimate is based on information available at the time. Hidden damage and additional failures may require a revised estimate.

Alpha PC may stop work if the client declines the revised service or fails to respond within a reasonable period.

17. Property Left With Alpha PC

The client must collect equipment when notified that it is ready.

Alpha PC may charge reasonable storage costs if equipment remains uncollected after the stated collection period.

Where permitted by law, Alpha PC may take additional steps concerning property that remains abandoned after repeated written notice. Those steps will be taken only after the client has been given a reasonable opportunity to collect the property and pay outstanding amounts.

18. Chargebacks and Payment Disputes

Clients should contact Alpha PC before starting a payment dispute so that the issue can be reviewed.

A chargeback does not automatically cancel the underlying order or eliminate an amount lawfully owed.

Where permitted by law, Alpha PC may respond to a payment dispute with the approved quotation, payment records and evidence of completed work. Testing, shipping and delivery records may also be supplied.

Fraudulent or bad-faith disputes may result in suspension of work, refusal of future service or lawful collection action.

Nothing in this section prevents a client from exercising a legitimate legal or payment-card right.

19. Refusal or Cancellation by Alpha PC

Alpha PC may refuse or cancel an order where there is a reasonable concern involving payment, fraud or safety.

Alpha PC may also decline an order that creates unusual legal, shipping or technical risk. Abusive conduct or materially inaccurate information may result in refusal of service.

If Alpha PC cancels before incurring costs, amounts paid will ordinarily be refunded. If costs have already been incurred at the client’s direction, Alpha PC may deduct or invoice those amounts where permitted by law.

20. Website Information and Errors

Alpha PC makes reasonable efforts to keep website information accurate. Errors may nevertheless occur.

Product images may be representative. Specifications and availability can change without notice.

Alpha PC may correct a typographical or technical error before accepting an order. If an accepted order contains a material error, Alpha PC will contact the client and provide the available options.

Alpha PC will not knowingly rely on an error to mislead a client or impose an undisclosed charge.

21. Acceptable Use

The Alpha PC website and services must not be used for unlawful, fraudulent or malicious activity.

Clients must not interfere with the security or operation of Alpha PC’s systems.

Alpha PC may refuse work involving hardware, software or data that Alpha PC reasonably believes is stolen, unlawful or unsafe.

22. Intellectual Property

Alpha PC’s website content, branding and original materials remain the property of Alpha PC or its licensors.

Clients may not reproduce, scrape, redistribute or commercially exploit Alpha PC content without written permission.

Ownership of third-party software and manufacturer materials remains with the applicable rights holder.

For these Terms, Build Media means a photograph or video created by Alpha PC, created on Alpha PC’s behalf, or supplied to Alpha PC for portfolio, promotional or commercial use. Build Media may depict a client’s system, its components, the assembly process, testing, packaging, repairs or other work performed by Alpha PC.

As between Alpha PC and the client, Alpha PC exclusively owns all Build Media created by Alpha PC or on its behalf, together with the associated copyright and other intellectual-property rights. The client’s ownership of the system or components shown in Build Media does not give the client an ownership interest in the photograph or video.

When the client creates Build Media specifically for Alpha PC or supplies it to Alpha PC for portfolio, promotional or commercial use, the client assigns to Alpha PC all copyright and other transferable rights in that Build Media. The assignment includes the right to reproduce, edit, adapt, publish, display, distribute and otherwise use the Build Media for any lawful business purpose.

To the extent permitted by law, the client waives all moral rights the client may hold in assigned Build Media in favour of Alpha PC and anyone authorized by Alpha PC. Where a written signature is required to give effect to the assignment or waiver, the electronic approval or signature associated with the client’s order or acceptance of these Terms will be treated as the client’s signature for this section.

The client represents that they own the rights being assigned or otherwise possess the authority required to transfer them. The client must not supply Build Media that infringes another person’s copyright, privacy, publicity or other rights.

Alpha PC may use Build Media without further approval, attribution or compensation to the client. The client remains the owner of the physical system depicted in the Build Media, subject to any unpaid amount, security interest or other right arising under the client’s agreement with Alpha PC.

A photograph or video supplied solely to report shipping damage, obtain technical support or pursue a warranty claim is not assigned to Alpha PC under this section unless the parties agree otherwise. The client grants Alpha PC a non-exclusive, worldwide and royalty-free licence to retain, reproduce, disclose and otherwise use that material as reasonably necessary to investigate the matter, maintain business records or pursue the applicable claim.

Client Identification and Use Cases

Unless an individual separately provides express written consent, Alpha PC will not publish or use that individual’s first name, last name or other direct personal identifier in connection with Build Media.

Alpha PC may identify a Business Client by its legal name, trade name or publicly used business name where Alpha PC considers the identification relevant to its portfolio, marketing, publicity or promotional objectives. Alpha PC may also describe or summarize the client’s industry, business requirements and intended use of the system. This may include the general workload, operational challenge or professional purpose for which the system was designed.

Alpha PC will not publish confidential, proprietary or security-sensitive information about the client or its operations. Alpha PC will also take reasonable steps not to disclose account information, contact details or technical information that is unrelated to the promotional purpose.

Where a business name contains an individual’s first name or last name, Alpha PC will not publish that business name without the individual’s express written consent.

For a Consumer Client, Alpha PC may describe the system’s general use case without identifying the client. For example, Alpha PC may describe a system as being designed for gaming, content creation, research or another relevant workload without naming the individual who purchased it.

Except where additional consent is required by applicable law, Alpha PC may make the uses described in this section without further approval, attribution or compensation to the client.

23. Limitation of Liability

To the maximum extent permitted by law, Alpha PC is not liable for indirect or consequential loss arising from a product, service, shipment or manufacturer warranty process.

This includes loss of profit, business interruption and loss of productivity. It also includes lost research time, project delay and reputational harm.

For Business Clients, Alpha PC’s aggregate liability concerning a particular product or service will not exceed the amount paid to Alpha PC for that product or service, except where such a limitation is prohibited.

Nothing in these Terms limits liability for fraud or wilful misconduct. Nothing excludes a liability that cannot legally be limited.

24. Indemnity

Where permitted by law, the client agrees to indemnify Alpha PC against third-party claims caused by the client’s unlawful conduct or breach of these Terms.

This may include claims arising from client-provided parts, unlawful software or inaccurate import information.

The indemnity applies only to the extent the claim was caused by the client or a person acting under the client’s direction.

25. Events Outside Alpha PC’s Control

Alpha PC is not responsible for delay caused by circumstances outside its reasonable control.

Such circumstances may include supplier interruption, carrier delay and customs action. They may also include severe weather, labour disruption and widespread network or payment-system failure.

Alpha PC will make reasonable efforts to communicate a material delay and resume performance when reasonably possible.

26. Governing Law

These Terms are governed by the laws of Ontario and the applicable laws of Canada.

Where legally permitted, disputes will be brought before a court of competent jurisdiction in Ontario.

A Consumer Client retains any jurisdictional protection that cannot be contractually waived.

27. Severability and Waiver

If one provision is found unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

An exception made in one case does not amend these Terms or require Alpha PC to make the same exception in another case.

28. Changes

Alpha PC may update these Terms for future transactions.

The version provided or made available when an order is accepted will ordinarily govern that order. A later website update will not retroactively change an existing order unless the parties agree or the law requires it.

29. Contact

Alpha PC Inc.
Email: main@alphapc.ca
Phone: 647-704-6928

REFUND, RETURN AND CANCELLATION POLICY

1. Purpose

This Policy explains when an Alpha PC order may be cancelled, returned or refunded.

It applies to custom systems, special-order products and standalone hardware. It also applies to technical services and related work performed by Alpha PC.

Shipping and warranty procedures are governed by separate policies.

Nothing in this Policy removes a statutory right that cannot lawfully be excluded.

2. General Final-Sale Position

Alpha PC does not provide a general change-of-mind return program.

Custom Orders and Special-Order Products are generally final sale once Alpha PC begins procurement or performance. Completed technical services are also final sale.

A client’s preference change does not make an accurately supplied product defective. The same applies when the client finds a different price or no longer requires the order.

Once an order has been Released, Alpha PC does not offer voluntary full-system returns, exchanges or refunds.

“Release” has the meaning assigned in the Shipping, Delivery and Risk of Loss Policy.

3. When an Order Becomes Non-Cancellable

An order may become partially or fully non-cancellable when Alpha PC begins meaningful work.

Meaningful work includes purchasing or reserving parts and accepting a supplier commitment. It also includes assembly, configuration and testing performed for the client’s order.

An order does not need to be fully assembled before costs become non-refundable.

4. Special-Order Products

A Special-Order Product becomes non-cancellable when Alpha PC places the supplier order or makes another irreversible commitment.

If the supplier voluntarily accepts a return, Alpha PC may pass the available recovery to the client.

Any refund will be calculated after accounting for non-recoverable supplier charges and reasonable Alpha PC costs associated with the order.

Alpha PC is not required to advance a voluntary refund before receiving the supplier credit.

5. Deposits

A deposit authorizes Alpha PC to begin procurement and work.

Deposits may become partially or fully non-refundable as Alpha PC incurs costs or performs services.

If Alpha PC has incurred less than the amount paid, it may approve a partial refund. If Alpha PC’s recoverable costs exceed the amount paid, the outstanding balance may remain payable where permitted by the agreement and applicable law.

Amounts retained under this section are intended to compensate Alpha PC for actual work and non-recoverable commitments. They are not intended as a penalty.

6. Cancellation Requests

A cancellation request must be sent to main@alphapc.ca.

The request should include the client’s name and order number.

Submitting a request does not automatically cancel the order. Alpha PC will review the status of procurement and work before confirming whether cancellation remains available.

If Alpha PC has not begun work and has made no financial commitment, a full refund will ordinarily be approved.

Once meaningful work begins, Alpha PC may decline the cancellation or approve only a partial refund.

Cancellation is unavailable after Release except where applicable law requires otherwise.

7. Client-Requested Changes

Order changes are not guaranteed after approval.

An accepted change may affect the completion schedule and price. The client is responsible for costs created by the change when those costs cannot reasonably be avoided.

If the requested change makes an ordered component unnecessary, the client remains responsible for that component unless Alpha PC can return or repurpose it without loss.

8. Eligible Voluntary Returns Before Release

Alpha PC may consider a voluntary return of an eligible non-custom product before Release.

The product must ordinarily remain unopened, unused and capable of being resold as new. Supplier return eligibility may also affect the decision.

Written authorization is required.

A restocking charge may apply when disclosed as a condition of approval. Non-recoverable payment and supplier expenses may also be deducted where permitted by law.

Custom systems, activated licences and completed services are not eligible for this voluntary return process.

9. Problems Identified Before Release

If Alpha PC identifies a defective or unsuitable component before Release, Alpha PC may repair, reconfigure or replace the affected component.

A pre-release component problem does not automatically entitle the client to cancel the order.

Alpha PC will ordinarily be given a reasonable opportunity to correct the issue and complete the approved system.

If Alpha PC determines that the order cannot reasonably be completed, Alpha PC may approve an alternative configuration or a refund.

Any refund will be calculated in accordance with applicable law and the circumstances of the order.

10. Incorrect Products or Fulfilment Errors

If Alpha PC supplies a product materially different from the approved order, the client must contact Alpha PC promptly.

Alpha PC may require photographs, serial numbers or return of the incorrect product.

Alpha PC will determine the appropriate correction. The correction may involve supplying the approved item or addressing the pricing difference.

An Alpha PC fulfilment error is not governed by the voluntary change-of-mind return rules.

11. Post-Release Hardware Failures

A component failure after Release does not create a voluntary right to return the complete system.

Alpha PC does not offer voluntary refunds merely because a component arrives non-functional or fails after a period of use.

Brand-new hardware may qualify for a manufacturer or distributor warranty. The applicable procedure is described in the Manufacturer Warranty, RMA and Repair Services Policy.

Alpha PC may also offer paid diagnosis and repair services.

12. Refused Delivery

Refusing delivery does not cancel an order.

A refused shipment may be returned to Alpha PC by the carrier. The client remains responsible for transportation and related charges.

Custom and special-order products do not become returnable merely because the client refuses delivery.

Where a shipment is returned, Alpha PC may hold the order until the outstanding costs of return and re-delivery have been paid.

13. Refund Deductions

A voluntary refund may be reduced by reasonable costs Alpha PC cannot recover.

Deductions may reflect completed labour and supplier obligations. They may also reflect an actual loss in resale value.

Alpha PC will not impose a deduction solely to punish a client for requesting cancellation.

No deduction will be made where it is prohibited by applicable law.

14. Refund Method and Timing

An approved refund will ordinarily be issued through the original payment method.

Alpha PC will generally initiate the refund within 10 business days after the amount has been finally approved.

The client’s bank or payment processor may require additional time to post the transaction.

Alpha PC is not responsible for processing delays that occur after it has properly submitted the refund.

15. Payment Disputes

Clients should contact Alpha PC before initiating a chargeback.

A payment dispute does not automatically create a right to cancel an otherwise final sale.

Alpha PC may provide the payment processor with evidence of client approval and completed work. It may also provide procurement, testing and shipping records.

A legitimate statutory or payment-card remedy is not restricted by this section.

16. Policy Administration

Alpha PC may approve an exception in writing.

An exception in one case does not create a continuing obligation to make the same exception in another case.

The version of this Policy provided when the order is accepted will ordinarily govern the order.

17. Contact

Cancellation and return requests must be sent to:

Alpha PC Inc.
Email: main@alphapc.ca
Phone: 647-704-6928

SHIPPING, DELIVERY AND RISK OF LOSS POLICY

1. Purpose

This Policy governs the transportation of products supplied by Alpha PC.

It applies to carrier shipments and client pickups. It also addresses local delivery where that service is available.

Shipping Coverage, carrier claims and return transportation are governed by this Policy.

Nothing in this Policy excludes an obligation that cannot lawfully be limited.

2. Shipping Availability

Alpha PC may ship within Canada and to selected international destinations.

Shipping is available only where the proposed service is lawful and commercially reasonable.

Alpha PC may decline a shipment where the destination creates an unusual risk. A shipment may also be declined where carrier service, customs processing or appropriate packaging is unavailable.

3. Processing and Shipping Estimates

Order processing begins after the required payment has cleared and the order has been confirmed.

Custom systems may require sourcing, assembly and testing before they are ready. Protective packaging may require additional preparation.

Any shipping or completion date is an estimate unless Alpha PC expressly guarantees the date in writing.

Alpha PC is not responsible for a carrier or customs delay outside its reasonable control.

4. Pre-Shipment Testing

Alpha PC tests completed custom systems before packaging and shipment.

Testing confirms that the system operated under Alpha PC’s test conditions before Release.

A successful test does not guarantee that the system cannot later be affected by transportation damage or latent hardware failure.

Alpha PC may retain test records, configuration information and packaging photographs.

Sealed standalone products may not be opened or tested unless the client has purchased that service.

5. Packaging

Alpha PC will use packaging reasonably suited to the product and selected transportation method.

Custom computers may require internal supports and protective materials. The client must follow any unpacking instructions supplied with the shipment.

Alpha PC is not responsible for damage caused when the client removes protective materials incorrectly or disregards supplied setup instructions.

Nothing in this section excludes responsibility for damage directly caused by Alpha PC’s failure to exercise reasonable care in packaging.

6. Release

For a third-party carrier shipment, Release occurs when Alpha PC tenders the order to the carrier.

For a client pickup, Release occurs when the order is handed to the client or the client’s authorized representative.

Where the client arranges transportation, Release occurs when the order is handed to the client’s chosen carrier or driver.

For delivery performed directly by Alpha PC personnel, Release ordinarily occurs when the product is delivered at the agreed location, unless the written order states otherwise.

7. Transfer of Transportation Risk

To the maximum extent permitted by law, the risk of loss or damage during third-party transportation passes to the client at Release.

Alpha PC does not control an independent carrier’s handling after the shipment leaves Alpha PC’s custody.

Alpha PC is not the insurer of the shipment and does not guarantee the carrier’s performance.

The risk allocation applies whether Alpha PC arranged the carrier as a convenience or the client selected the carrier.

This section does not excuse an Alpha PC packaging or fulfilment error. It is also subject to any obligation that cannot legally be transferred.

8. Shipping Coverage

Optional declared-value coverage, transportation insurance or enhanced carrier protection is referred to in this Policy as Shipping Coverage.

Additional Shipping Coverage is not included unless it is expressly identified on the quotation, invoice or order confirmation.

The client is responsible for asking Alpha PC about available Shipping Coverage before dispatch. The client is also responsible for paying the applicable charge.

A request made after Release cannot retroactively insure or protect the shipment.

Where the client does not request and pay for available Shipping Coverage, the client will be treated as having declined that optional protection.

A carrier service may include limited default liability under its own terms. Alpha PC does not represent that this default amount will cover the full value of the order.

9. Coverage Terms

Shipping Coverage is governed by the carrier’s or insurer’s terms.

Coverage may include exclusions, documentation requirements and claim deadlines. A deductible or declared-value limit may also apply.

Alpha PC does not guarantee that a carrier or insurer will approve a claim.

Purchasing Shipping Coverage does not transfer the transportation risk back to Alpha PC. It provides a possible source of recovery if the loss falls within the third party’s coverage.

10. Shipping Costs

Shipping charges depend on the destination and selected service. They may also reflect the shipment’s size, value and packaging requirements.

A quoted shipping charge covers only the service described in the quotation.

“Free shipping” or “shipping included” does not include customs, brokerage or destination charges unless Alpha PC expressly states otherwise.

Additional carrier charges caused by an incorrect address or refused delivery remain the client’s responsibility.

11. Tracking and Signature

Where available, Alpha PC will provide tracking information after dispatch.

Tracking scans and delivery estimates are generated by the carrier. Alpha PC does not control their timing or accuracy.

Alpha PC may require a signature or identity verification for a high-value shipment.

The client is responsible for ensuring that an authorized person is available to receive the shipment.

12. Client Shipping Information

The client must provide an accurate and complete shipping address.

The client must also provide any access details reasonably required by the carrier. This may include a unit number, buzzer instruction or business name.

Alpha PC is not responsible for a failed delivery caused by inaccurate or incomplete information supplied by the client.

Any resulting correction, storage or re-delivery charge is the client’s responsibility.

13. Local Delivery and Setup

Alpha PC may offer local delivery and setup within its service area.

An appointment may be required. The client must provide safe and reasonable access to the delivery location.

Additional charges may apply when delivery requires unusual handling or additional time. Missed appointments and requested return visits may also be chargeable.

Setup service includes only the work described in the approved order.

14. Inspection at Delivery

The client should inspect the outer package before accepting delivery where circumstances permit.

Visible damage should be noted with the carrier. The client should photograph the package before opening it.

The client must preserve the packaging and shipping label if any damage or operational problem is discovered.

Accepting delivery does not prevent the client from reporting concealed damage. Prompt documentation nevertheless improves the ability to identify what occurred.

15. Shipping Damage

Shipping damage is not evidence that Alpha PC released defective hardware.

Completed custom systems are tested before Release. Damage discovered afterward may have arisen during transportation.

Visible or suspected shipping damage should be reported to Alpha PC and the carrier within 48 hours after delivery.

The 48-hour period is intended to preserve carrier and coverage options. It does not eliminate a legal right that cannot be limited.

The client should provide clear photographs of the outer package and internal protection. Product damage and identifying labels should also be documented.

The client must not discard the packaging while a claim is being assessed.

16. Responsibility for Carrier Claims

The client is responsible for pursuing any claim available under the carrier’s terms or purchased Shipping Coverage.

Where only the named shipper may submit the claim, Alpha PC may submit or assist with the claim on the client’s behalf.

Alpha PC may charge for administrative or technical work involved in a carrier claim. Any charge will be disclosed before paid assistance begins.

Providing assistance does not make Alpha PC responsible for the carrier’s conduct or claim decision.

17. Uninsured or Denied Shipping Losses

If the client declined Shipping Coverage, the client remains responsible for transportation loss that is not otherwise recoverable.

The client also remains responsible if a carrier or insurer denies a claim under its terms.

Alpha PC may offer paid diagnosis or repair for damaged equipment. Replacement parts and labour will be charged to the client unless another approved source covers them.

A shipping incident does not automatically entitle the client to a refund or replacement system.

18. Lost or Missing Shipments

If tracking indicates delivery but the shipment cannot be located, the client must promptly contact the carrier and Alpha PC.

The client should check reception areas and authorized recipients at the delivery location.

Alpha PC is not responsible for theft after a properly completed delivery.

Alpha PC may provide available shipping records and reasonable carrier-claim assistance.

19. Refused or Undeliverable Shipments

The client must not refuse delivery as a method of cancelling an order.

If a shipment is refused or cannot be delivered because of the client’s conduct, the client is responsible for the resulting charges.

These charges may include return transportation and storage. Re-delivery and border-related expenses may also apply.

Alpha PC may hold the returned order until all outstanding charges have been paid.

20. International Shipments

The client is responsible for confirming that the product may lawfully be imported into the destination.

Unless stated otherwise, duties, taxes and brokerage charges are payable by the recipient.

Alpha PC does not control customs clearance or destination-country inspection.

The client is responsible for losses caused by unpaid import charges or missing client-provided documentation.

Shipping Coverage for an international shipment must be requested before dispatch.

21. Return Transportation

No equipment may be returned without written authorization from Alpha PC.

The client is responsible for transporting equipment to and from Alpha PC’s facility unless Alpha PC agrees otherwise.

The client bears the transportation risk for the return shipment and must package the equipment securely.

Original packaging should be used whenever available.

The client is responsible for requesting appropriate Shipping Coverage for any return shipment.

Alpha PC may refuse collect-on-delivery and unauthorized shipments.

22. Damage During Return Shipping

Alpha PC will inspect returned equipment after receipt.

Carrier delivery to Alpha PC does not mean that the equipment arrived without additional damage.

The client is responsible for damage caused during return transportation, including damage arising from inadequate packaging.

Any additional repair required because of return-shipping damage will be chargeable.

23. Policy Administration

The version of this Policy provided when the order is accepted will ordinarily govern the shipment.

An exception approved by Alpha PC must be in writing.

An exception in one case does not amend the Policy for other transactions.

24. Contact

Alpha PC Inc.
Email: main@alphapc.ca
Phone: 647-704-6928

MANUFACTURER WARRANTY, RMA AND REPAIR SERVICES POLICY

1. Purpose

This Policy explains how Alpha PC handles hardware problems reported after Release.

It distinguishes manufacturer parts coverage from Alpha PC’s paid technical services.

A manufacturer warranty does not create a general right to return a custom computer or demand a refund.

Nothing in this Policy removes a legal remedy that cannot lawfully be excluded.

2. Pre-Release Testing

Alpha PC tests completed custom systems before Release.

Testing confirms that the system operated under Alpha PC’s test conditions at the time of testing.

A third-party component may nevertheless fail later because of a latent manufacturing defect. A component may also be damaged during transportation or affected by the client’s operating environment.

Alpha PC’s testing is not a promise that every component will remain failure-free for a particular period.

3. Post-Release Refund Position

Once a system has been Released, Alpha PC does not offer a voluntary refund because a component arrives non-functional or later fails.

A post-release component failure does not entitle the client to cancel the complete system.

It also does not entitle the client to a replacement computer, free upgrade or advance replacement.

The usual post-release options are troubleshooting, paid repair or assistance with an available manufacturer warranty.

4. Initial Support

Alpha PC may provide reasonable initial guidance to help identify the apparent nature of a problem.

Initial guidance may include basic setup questions and remote troubleshooting instructions.

Alpha PC is not required to perform extensive diagnosis without charge.

Where the issue requires technical investigation, disassembly or sustained remote support, Alpha PC may require a paid diagnostic service.

5. Dead-on-Arrival and Early Failures

A product that does not function shortly after delivery may be described as dead on arrival or an early failure.

The client should report the issue within 7 calendar days after delivery.

Prompt reporting helps distinguish a possible hardware failure from transportation damage. It may also preserve manufacturer or carrier options.

The seven-day reporting period does not eliminate a statutory right that cannot legally be limited.

The client must preserve the packaging and avoid unnecessary modification while the issue is being reviewed.

6. Manufacturer and Distributor Warranties

Brand-new hardware may include a limited warranty issued by the manufacturer or distributor.

Alpha PC does not create, extend or control that third-party warranty.

Warranty duration varies by component. A completed computer may contain multiple parts with different warranty periods and procedures.

Coverage may begin on the original purchase date or another date determined by the warranty provider.

Used, refurbished and open-box products are covered only by the warranty expressly stated in the order documents.

7. Warranty Decisions

The manufacturer or distributor determines whether a claim qualifies.

The provider may require evidence of purchase and serial-number verification. It may also require inspection or troubleshooting.

The provider decides whether to repair or replace the product. It may supply a refurbished or functionally comparable replacement under its terms.

Alpha PC does not guarantee that the provider will approve a claim.

Alpha PC also does not control replacement inventory or processing time.

8. Client-Managed RMA

The client may pursue a manufacturer or distributor RMA directly.

Alpha PC may provide an invoice or other available proof of purchase where reasonably required.

The client remains responsible for following the third party’s instructions and deadlines.

Alpha PC is not responsible for an RMA denial caused by the client’s missed deadline or failure to comply with the provider’s procedure.

9. Paid Alpha PC RMA Assistance

The client may hire Alpha PC to assist with an RMA.

RMA assistance is a paid service unless the approved order expressly states otherwise.

The service may involve diagnosis and correspondence with the warranty provider. Removal, packaging and reinstallation of the component may also be required.

Alpha PC may charge for administrative and technical time spent processing the warranty.

A manufacturer’s agreement to replace a part without charge does not make Alpha PC’s labour free.

10. Warranty Labour Charges

Manufacturer parts coverage ordinarily applies to the component rather than Alpha PC’s services.

The client remains responsible for Alpha PC’s diagnostic labour even where the component is under warranty.

Removal, installation and post-repair testing are also chargeable. Shipping and packaging may be charged separately.

Alpha PC will disclose its applicable service rate or estimate before performing materially different paid work.

11. Depot Diagnosis and Repair

The client may request authorization to deliver or ship a computer to Alpha PC for service.

Alpha PC will charge for diagnostic and technical labour.

The client is responsible for replacement parts that are not supplied through an approved warranty.

If Alpha PC finds additional damage or another failed component, Alpha PC may issue a revised estimate.

No product should be shipped to Alpha PC without written return instructions.

12. On-Site Service

Where the client is within Alpha PC’s on-site service area, Alpha PC may offer an on-site visit.

On-site support is a paid service.

Charges may include travel and diagnostic time. Technical labour and any required parts may be billed separately.

An on-site appointment does not guarantee that the system can be repaired at the client’s location.

The system may need to be transported to Alpha PC’s facility for further testing.

13. Shipping for Warranty and Repair

The client is responsible for transporting the system to and from Alpha PC unless Alpha PC agrees otherwise.

Transportation remains at the client’s risk.

The client is responsible for requesting Shipping Coverage and using appropriate packaging.

The manufacturer may impose its own RMA shipping rules.

Alpha PC does not guarantee reimbursement of any shipping charge by the manufacturer.

14. No Advance Replacement or Loaner

Alpha PC does not provide an advance replacement component or temporary system unless it agrees in writing.

A warranty claim may require the defective component to be inspected or returned before a replacement is issued.

Alpha PC does not guarantee uninterrupted use while a claim is pending.

Clients operating critical systems should maintain appropriate contingency arrangements.

15. No-Fault-Found Diagnosis

If Alpha PC cannot reproduce the reported issue, the diagnostic charge remains payable.

The same applies where the system operates normally under Alpha PC’s test conditions.

Additional testing may be offered if the client supplies new information or authorizes a broader diagnostic scope.

Shipping and return costs remain the client’s responsibility.

16. Excluded Causes

A manufacturer warranty or voluntary Alpha PC service response may be denied or limited where the problem was caused by misuse or external damage.

Unsafe overclocking and incompatible power equipment may affect eligibility. The same applies to liquid exposure, impact or severe contamination.

Unauthorized modifications may prevent Alpha PC or the manufacturer from determining the original cause of failure.

Opening a computer case does not, by itself, eliminate every legal right. Coverage may nevertheless be affected if the client damages the system or defeats a manufacturer security control.

17. Software and Configuration Issues

A software problem is not automatically a hardware defect.

Client-installed software and driver changes may cause instability. Malware and unsupported operating-system modifications may also affect performance.

Troubleshooting a software or configuration problem is chargeable unless the work is covered by a separate support agreement.

Manufacturer hardware warranties generally do not cover software repair.

18. Client-Provided Parts

Alpha PC does not provide manufacturer warranty coverage for hardware supplied by the client.

The client is responsible for pursuing any warranty attached to a client-provided part.

Alpha PC may provide paid removal, diagnosis and installation services.

Alpha PC is not responsible if the client-provided component is counterfeit or otherwise ineligible for warranty service.

19. Data Responsibility

The client must back up important data before sending a system for diagnosis or repair.

Hardware service may require operating-system repair or storage-device replacement.

Alpha PC does not guarantee data preservation unless a specific data service has been approved.

Data recovery is a separate service and may not be possible.

20. Manufacturer Delays and Discontinued Products

Alpha PC is not responsible for a manufacturer’s processing delay.

A discontinued component may be replaced with another product selected by the warranty provider.

Alpha PC does not guarantee that the replacement will be new or visually identical.

If installation of a manufacturer-selected replacement requires additional work, Alpha PC’s labour remains chargeable.

21. Business Interruption

A failed component may cause downtime.

To the maximum extent permitted by law, Alpha PC is not responsible for indirect losses caused by a third-party component failure or warranty delay.

Business Clients should maintain backups and contingency systems appropriate to the importance of their operations.

Alpha PC does not reimburse lost revenue, productivity or project time arising from a manufacturer warranty process.

22. Alpha PC Workmanship

Manufacturer parts warranties are separate from responsibility for Alpha PC’s workmanship.

If Alpha PC confirms that a problem was directly caused by its own assembly or service work, Alpha PC will provide the remedy required by the applicable agreement and law.

This does not convert an unrelated manufacturer defect into free Alpha PC labour.

23. Policy Administration

RMA and repair services must be authorized before equipment is sent to Alpha PC.

A written estimate may be required before work begins.

An exception must be approved in writing.

The version of this Policy applicable when the service is authorized will ordinarily govern the service.

24. Contact

Alpha PC Inc.
Email: main@alphapc.ca
Phone: 647-704-6928

PRIVACY POLICY

1. Introduction

This Privacy Policy explains how Alpha PC Inc. collects, uses and discloses personal information.

It applies when a person visits our website or contacts our team. It also applies when a person requests a quotation, places an order or receives support.

Alpha PC handles personal information in accordance with applicable Canadian privacy law.

Where consent is required, Alpha PC will seek consent in a form appropriate to the sensitivity of the information and the circumstances of collection.

2. Accountability

Alpha PC is responsible for personal information under its control.

Privacy questions and access requests may be directed to Alpha PC using the contact information at the end of this Policy.

Alpha PC may use service providers to process information on its behalf. Alpha PC nevertheless remains responsible for managing personal information in accordance with its legal obligations.

3. Information We Collect

Alpha PC may collect identity and contact information provided by the client.

This may include a name and email address. It may also include a phone number, billing address and shipping information.

For business orders, Alpha PC may collect the client’s company name and business contact details.

Alpha PC may collect order information needed to understand and complete the client’s request. This can include the intended workload and technical requirements. Budget information and preferred components may also be collected.

4. Support, Diagnostic and Build Information

When a client requests support, Alpha PC may collect information about the reported problem.

This can include serial numbers and error messages. Alpha PC may also request photographs, video or diagnostic information.

For a shipping claim, Alpha PC may collect images of packaging and shipping labels.

Alpha PC may create or receive photographs and videos documenting a client build. This material may show components, assembly work, testing, packaging or the completed system.

Build Media ownership is governed by the Intellectual Property section of the Terms of Sale and Service. Photographs or videos submitted solely for technical support, warranty administration or a shipping claim are handled in accordance with the limited-use terms stated in that section.

When equipment is submitted for service, technical information stored on the device may become incidentally accessible. Clients should remove or secure information that Alpha PC does not need for the service whenever reasonably possible.

5. Communications

Alpha PC may retain records of communications.

These records may include email and website-form submissions. They may also include telephone notes, chat records and social-media messages.

Communication records may be used to manage an order and provide support. They may also be used to document client instructions and resolve disputes.

6. Website and Device Information

Our website may automatically collect technical information.

This can include an IP address and browser type. Device information and approximate location may also be collected.

Alpha PC may collect information about website activity, such as pages viewed and referring websites.

Technical information may be used for website operation, security and analytics.

7. How We Use Personal Information

Alpha PC uses personal information to respond to inquiries and prepare quotations.

When an order proceeds, Alpha PC uses information to process payment and source products. It may also use the information to assemble, test and deliver the order.

Contact information is used to provide order and service updates.

Alpha PC may use support records to diagnose technical issues. Information may also be used to assist with manufacturer, distributor or carrier claims.

Alpha PC uses transaction records for accounting, taxation and legal compliance. Records may also be used to prevent fraud and respond to payment disputes.

Alpha PC may use Build Media to document its work, verify a system’s configuration or condition and maintain business records. Build Media may also be used to demonstrate Alpha PC’s products, services and workmanship through its website, social-media channels, advertising, portfolio or other business communications.

Before publishing Build Media, Alpha PC will take reasonable steps to avoid displaying unrelated personal information. This may include removing or obscuring shipping labels, account details, licence keys or other information that is not relevant to the build.

Alpha PC may publish a Business Client’s legal, trade or publicly used business name together with a general description of the system’s intended business use where Alpha PC considers the information relevant to its portfolio, marketing, publicity or promotional activities.

Alpha PC will not publish an individual’s first name or last name for these purposes without that individual’s express written consent. Where a business name itself identifies an individual by first name or last name, Alpha PC will obtain express written consent before publishing that business name.

Alpha PC may describe a Consumer Client’s system and general use case without identifying the client. Alpha PC will not publish confidential, proprietary or security-sensitive details concerning any client.

8. Appropriate Purposes and Limited Collection

Alpha PC will collect only information reasonably required for identified business purposes.

Alpha PC will not collect sensitive information merely because it may be convenient to do so.

If Alpha PC wishes to use personal information for a new purpose that is not reasonably connected to the original purpose, Alpha PC will seek additional consent where required.

9. Consent

Consent may be expressed or implied depending on the circumstances.

For example, a client who provides a shipping address authorizes Alpha PC to use and disclose that address as reasonably necessary to fulfil the shipment.

Alpha PC will obtain express consent where the nature of the information or proposed use requires it.

Ownership of Build Media and the assignment of intellectual-property rights are governed by the Terms of Sale and Service. Where Build Media contains information about an identifiable individual, Alpha PC will obtain any consent required for the intended collection, use or disclosure under applicable privacy law.

A person may withdraw consent to an optional use by contacting Alpha PC. Withdrawal does not affect processing already lawfully completed and may not apply where Alpha PC must retain or use information for legal or transactional purposes.

Withdrawal of privacy consent does not reverse a completed copyright assignment or transfer ownership of Build Media back to the client. Alpha PC will nevertheless address any continued use of identifiable personal information in accordance with applicable law.

10. Payment Processing

Payments may be processed by third-party providers.

Alpha PC does not intentionally store complete payment-card numbers on its own systems unless it expressly states otherwise.

A payment provider processes payment information according to its own privacy and security practices.

Alpha PC may receive transaction records, payment status and fraud-prevention information from the provider.

11. Sharing With Service Providers

Alpha PC may share personal information with service providers where reasonably necessary to operate the business.

These providers may support website hosting and payment processing. They may also provide email, accounting, analytics or security services.

Shipping information may be disclosed to carriers and customs providers.

Order and technical information may be disclosed to a supplier, distributor or manufacturer where necessary for fulfilment or warranty assistance.

Alpha PC requires service providers to handle information only for the authorized purpose or as otherwise permitted by law.

12. Legal and Professional Disclosures

Alpha PC may disclose information to professional advisers when reasonably necessary.

This may include accountants, insurers and legal counsel.

Information may also be disclosed to a regulator, court or law-enforcement authority where required or permitted by law.

Alpha PC may use relevant records to establish, exercise or defend a legal claim.

13. No Sale of Personal Information

Alpha PC does not sell personal information.

Alpha PC does not exchange personal information with an unrelated party for the party’s independent marketing purposes.

The use or distribution of Build Media owned by Alpha PC is not treated as the sale of a client’s personal information. Any personal information appearing in Build Media remains subject to this Policy and applicable law.

14. Cookies and Analytics

The Alpha PC website may use cookies and similar technologies.

Some cookies are necessary for website operation and security.

Analytics technologies may be used to understand website performance and visitor activity.

Where advertising technologies are used, Alpha PC will provide any notices or choices required by applicable law.

A visitor may adjust browser settings to block certain cookies. Some website functions may not operate properly when required cookies are disabled.

15. Marketing Communications

Alpha PC may send marketing communications where the recipient has consented or where another lawful basis permits the communication.

Marketing messages will identify Alpha PC and provide an unsubscribe method where required.

A person may unsubscribe using the method provided in the message or by contacting Alpha PC.

Unsubscribing from marketing does not prevent Alpha PC from sending transactional communications. Order, billing and service notices may still be sent.

16. Retention

Alpha PC retains personal information only for as long as reasonably necessary for the identified purpose.

Retention periods may reflect warranty and support requirements. They may also reflect accounting, taxation and dispute-resolution obligations.

Information used to make a decision about an individual may be retained long enough to allow reasonable access to and review of that decision.

When information is no longer required, Alpha PC will delete it or render it anonymous. Physical and electronic records will be disposed of using safeguards appropriate to their sensitivity.

Build Media owned by Alpha PC may be retained as part of Alpha PC’s permanent business, portfolio and intellectual-property records. Personal information included in that media will not be retained longer than reasonably necessary unless continued retention is permitted or required by law.

17. Security

Alpha PC uses reasonable administrative, physical and technical safeguards.

Access to personal information is limited according to business need.

Safeguards may include access controls and secure service providers. Alpha PC may also use account-security and fraud-prevention measures.

No system can guarantee absolute security. Alpha PC nevertheless works to reduce the risk of unauthorized access, loss and misuse.

18. Privacy Breaches

Alpha PC will investigate a suspected loss or unauthorized disclosure of personal information.

Where required by law, Alpha PC will notify affected individuals and the appropriate privacy regulator.

Alpha PC will maintain records of privacy breaches where required.

A notification may include reasonable steps the affected person can take to reduce the risk of harm.

19. Cross-Border Processing

Some Alpha PC service providers may process information outside Ontario or Canada.

Information processed in another jurisdiction may be subject to that jurisdiction’s laws.

Alpha PC uses contractual and organizational measures appropriate to the service and information involved.

A person may contact Alpha PC for general information about cross-border processing practices.

20. Access and Correction

A person may request access to personal information held by Alpha PC.

Alpha PC may require identity verification before responding.

Access may be limited where permitted or required by law. For example, Alpha PC may be unable to disclose another person’s personal information.

A person may request correction of inaccurate or incomplete information.

Where a disagreement cannot be resolved, Alpha PC may record the person’s statement of disagreement where appropriate.

21. Privacy Complaints

A privacy complaint may be submitted to Alpha PC using the contact information below.

Alpha PC will review the concern and may request additional information.

Alpha PC will respond within a reasonable period.

Nothing in this section prevents a person from contacting the appropriate privacy regulator.

22. Children and Minors

Alpha PC’s website and services are intended for adults and organizations purchasing technology products or services.

Alpha PC does not knowingly collect personal information from a child without appropriate authorization.

If Alpha PC learns that information was collected from a child without appropriate consent, Alpha PC will take reasonable steps to delete or otherwise address it.

23. Business Transactions

Personal information may be disclosed as part of a proposed business transaction where permitted by law.

A transaction may include financing or a sale of business assets. It may also include a merger or corporate reorganization.

Alpha PC will use appropriate confidentiality protections during the transaction process.

If the transaction is completed, the receiving organization may use the information for the purposes for which it was originally collected, subject to applicable law.

24. Changes to This Policy

Alpha PC may update this Privacy Policy to reflect changes in its services or legal obligations.

The current version will be posted on the Alpha PC website with its effective date.

A material new use of previously collected information will be subject to any notice or consent required by law.

25. Contact

Privacy questions, access requests and complaints may be directed to:

Privacy Contact
Alpha PC Inc.
Email: main@alphapc.ca
Phone: 647-704-692